I The scope and validity of terms and conditions
1.1 These general terms and conditions and ordering terms and conditions (hereafter the Conditions) of BeautyBlend OÜ (hereafter the Seller) shall be valid for all parties (hereinafter the Purchaser/Customer) who use the e-Store at www.beautyblend.eu (hereinafter the e-Store), order goods and services (hereinafter the Goods) in the e-Store by entering into a contract of purchase and sale (hereinafter the Sales Contract) in order to purchase Goods in the e-Store.
1.2 By accepting these Conditions, the Purchaser confirms that they have read the terms of the Sales Contract, agree to them and will follow them.
II Purchasing the Goods and placement of orders in the e-Store
2.1 It is possible to purchase those Goods in the e-Store that have an ‘Add to the cart’ link. The price and the availability of the Goods may change at any time and without prior notice. If the Purchaser has placed their order before the price of the Goods changes, the price valid at the time of the order shall apply. The prices are shown in Euros with VAT 20% included.
2.2 The Seller has the right to withdraw from the Sales Contract entered into via the e-Store and not to deliver the Goods or Service ordered under the following circumstances: the Goods are out of stock, the Goods have an ‘On order’ status in the e-Store (the Goods are out of stock) or the price or qualities of the Goods have been displayed in the e-Store incorrectly due a system error.
2.3 Shopping cart and placement of orders
You may change the quantity of the Goods in your shopping cart. In the shopping cart, you can also select products and services that complement the Goods you have chosen by clicking on ‘Display complementary products’. Select a suitable delivery option for your order. More information on the delivery option will be asked later on the ‘Placement of Orders’ page. Please read the purchasing conditions of the e-Store and if you agree to theme, please confirm this by ticking a box in front of the Conditions.
Please confirm your order by clicking on the ‘Place the order’ button and you will be directed to the payment options page. Select a suitable payment option. You can also change the payment option in the final stage of ordering. Enter the information on the Customer/Purchaser.Please select the delivery option and click on the ‘Continue’ button. Now you will see payment options again and in order to confirm your order and to make your purchase, you have to make a final selection. Select the option of payment and pay for your purchase. Please be very careful in placing your order, as this is very critical for the quick and uninterrupted delivery of the products ordered.
A Sales Contract is deemed as entered into from the receipt of the amount payable according to the confirmation of the order to the bank account of BeautyBlend OÜ or after the contract for payment by instalments has been signed. The Seller shall not process Order Confirmations that have not been paid for.
2.4 Payment for the Goods
You can pay with a gift card or a credit card by clicking on the corresponding payment option and by following the instructions displayed.
After the payment, the e-Store will send you an Order Confirmation and an invoice.
2.5 All personal data disclosed in the course of visiting the BeautyBlend e-Store and making purchasers shall be treated as confidential information. The encrypted data communications line with the banks ensures the security of the personal data and bank account information of the Purchaser. The representatives of BeautyBlend OÜ do not have Access to encrypted data.
2.5 Delivery and transfer of products
The Goods will be delivered to the delivery address entered by the Purchaser in their order. The Purchaser will be notified of the delivery by using the contact data indicated upon the placement of the order.
Please make sure that the contact data entered during the placement of the order are correct in order to prevent delays and misunderstandings in the delivery of products. BeautyBlend OÜ and a courier company do not assume any liability for the delayed delivery and misunderstandings, if these have been caused by the inaccuracy or incorrectness of the data that you submitted during placing your order.
The Goods shall be transferred only to the Purchaser and against a delivery bill. Before signing the delivery bill, please carefully check the packaging of the Goods and if the packaging has been damaged, write a comment on the delivery bill. If the packaging has been damaged, you may refuse to accept the delivery and/or immediately inform the e-Store thereof by sending a notice to firstname.lastname@example.org.
The Goods shall be transferred to a third person, if they have a letter of authorisation (including in the event that the Purchaser has indicated a third person in their order as the recipient). The Seller may authorise third persons (including a courier service) to deliver the Goods.
If the Purchaser fails to collect the Goods within 14 (fourteen) days from the agreed date of the collection of the Goods, it shall be deemed that the Purchaser has violated the Sales Contract and they do not wish the Goods. The Seller has the right to unilaterally withdraw from the Sales Contract and to request compensation for the damage (e.g. costs of Goods storage) and to settle the damage incurred by the amount of money prepaid by the Purchaser.
2.6 Right of withdrawal
This procedure does not apply in the case of withdrawal from a consumer credit contract. The procedure for withdrawal from a consumer credit contract is laid down in the said contract.
2.6.1. The Client has the right to withdraw from a contract entered into in the e-Store without providing a reason within 14 days.
2.6.2 The withdrawal period expires 14 days after entry into the Sales Contract or as of the day the Client physical obtained the Goods.
2.6.3. In order to exercise the right of withdrawal, the Client must notify the Seller of their decision to withdraw from the Contract in writing and deliver it to the Seller’s store or forward it via e-mail.
Võidujooksu 1-9, 13628 TALLINN
2.6.4 Absence of right of withdrawal
The Client has no right to withdraw from the Sales Contract if:
- the Goods were delivered in sealed packaging, cannot be returned for health or hygiene reasons and were opened immediately after the Client received them ;
- the subject of the Sales Contract is a gift card and its unique code has already been used.
2.6.5 Withdrawal from Sales Contract
- Upon withdrawal from a Sales Contract, BeautyBlend OÜ will immediately reimburse to the Client all received contractual payments, including delivery costs (apart from additional costs arising from the Client’s preferred delivery method which differ from the cheapest and most common method offered by BeautyBlend OÜ), but no later than 14 days after the day on which the Seller learned of the Client’s decision to withdraw from the Contract.
- BeautyBlend OÜ will refund the aforementioned sums using the same method that the Client used to make the payment, unless the Client proposes an alternative method. Such refunds do not entail any additional service or other costs for the Client.
- The Client must return the Goods to BeautyBlend OÜ immediately, but no later than 14 days after they notified BeautyBlend OÜ of their withdrawal from the Sales Contract. The deadline is met if the Client returns the object of the Contract before the end of the 14-day period.
- The Seller has the right to refuse to provide any refunds until the object of the Contract is returned or if the Client provides the Seller with proof of having returned the Goods, whichever occurs first.
- The object of the Contract must be returned to BeautyBlend OÜ in its original packaging (which may exhibit signs of opening but must not be damaged or used) and in its entirety (all of the items included in the product packaging must be present along with any contractual gifts).
- The Client must cover any direct costs arising from returning the Goods.
- If the condition of an item that is to be returned has worsened, the Client is responsible for the decrease in its value if they have used it for a purpose other than ascertaining its nature, qualities and functioning. In order to ascertain its nature, qualities and functioning, the item must only be handled and used to the extent that is usually allowed in store.
- BeautyBlend OÜ has the right to submit claims arising from the decrease in the value of the Goods against the Client within one month of receiving the returned Goods.
2.7 Cancellation of the Sales Contract
You are entitled to cancel your order without any extra costs after having paid for it, but before the delivery of the Goods. In order to cancel the Sales Contract/Order, please send a corresponding notice and the number of the Sales Contract by e-mail to email@example.com. We will send you a confirmation on the cancellation of the Sales Contract.
III Principles of data protection and processing
3.3 The Purchaser is entitled to withdraw their consent for the use of their data for marketing purposes at any time by sending a corresponding e-mail to the Seller, or to decline further direct marketing offers by following the instructions in a direct marketing offer sent to their e-mail address.
IV Liability and dispute resolution
4.1 The Customer is entitled to submit complaints to the Seller with regard to non-conforming (defective) goods over a period of two (2) years from the date of their delivery. A complaint has to be submitted immediately but no later than within two (2) months from the detection of the defect. After the detection of the defect, the Customer has to take all reasonable measures for the preservation and protection of the Goods, including not to use the defective Goods if this would further deteriorate the condition of the Goods.
4.2 If the Goods do not conform to the terms of the contract, the Purchaser may exercise all legal remedies, including to request the repair or replacement of the Goods or to withdraw from the Sales Contract and to return the non-conforming Goods.
4.3 BeautyBlend OÜ shall not be liable for the following: for the deterioration of/damage to the goods by the fault of the Purchaser, for the defects caused by the irregular use of the Goods and for the normal wear and tear resulting from the regular use of the Goods.
4.4 If the Seller or the manufacturer has granted warranty against defects to the Goods, the warranty conditions in written form shall be delivered to the Purchaser along with the Goods and/or shall be made electronically available in the e-Store.
4.5 The Purchaser has to keep the purchase documents (invoice, contract) that verify the purchase of the Goods from the Seller’s e-Store for the resolution of possible later problems. The Seller/customer service assistant has the right to not resolve the problem, if a purchase document is missing.
4.6 Complaints concerning the Goods purchased in the e-Store can be submitted as follows: BeautyBlend OÜ e-Store, to e-mail address: firstname.lastname@example.org
4.7 The defective Goods have to be presented with a complaint. The Seller and the Purchaser shall enter into a device maintenance and repair contract, if the Goods need to be sent to a diagnostics centre or to experts for the identification of the nature and cause of the defect.
4.8 Defects of the Goods shall be resolved according to BeautyBlend OÜ Terms and Conditions of Filing Complaints, which form an integral part of the Sales Contract and these Purchase Conditions, and which the Purchaser has accepted before entry into the Sales Contract.
4.9 The Seller shall ensure that the Goods sold in the e-Store conform to the standards effective in the European Union. The circumstances highlighted in these standards shall not be deemed as defects of the Goods.
4.10 You can ask for information on orders: from Monday to Sunday by sending an inquiry to: email@example.com
4.11 The Customer is entitled to address to the competent supervisory authority, which is the Consumer Protection Board at 2 Rahukohtu Street, Tallinn, e-mail: firstname.lastname@example.org. The Consumer Dispute Resolution Commission is authorised to resolve the disputes arising from the contracts entered into between the consumer and the company that the parties have failed to settle by way of negotiations. Further information on dispute resolution is available at http://ec.europa.eu/consumers/odr/.
V Other provisions
5.1 The images of products have illustrative purpose.
5.2 The prices and availability of the Goods may change without advance notice. In connection with the former, BeautyBlend OÜ reserves the right to cancel the sales transaction and to refund the money to the Customer within 10 business days to their bank account.
5.3 The e-Store of BeautyBlend OÜ reserves the right to cancel the sales transaction, if one of the following Goods-related problems has occurred: human error in entering the price or technical error in the system (e.g. if a serum worth EUR 200 is sold for EUR 20, this is an obvious error. And therefore we assume that the customer would understand that this is an error and the product will not be sold at that price).
5.4 Product information is verified and updated on a regular basis. It may happen that the data have been updated after your last visit. As manufacturer’s data sheets can be incomplete, the product information at e-Store might be inaccurate. In this event, BeautyBlend OÜ e-Store does not assume any liability for the correctness of the product data.